Return Policy
All sales are final.
Last updated: October 2026
United States return and exchange policy
- Country: United States
- Returns: not accepted
- Exchanges: not accepted
This policy applies to reusable kits, hard-shell carrying cases, and separately purchased tests. The kit includes zero tests. Each test contains a single-use staining vial and filter. Damaged or defective items reported within 7 days of delivery qualify for a free replacement as described below.
If your kit arrives damaged
That's on us. Contact us within 7 days of delivery with your order number and a photo of the damage. We'll ship a replacement free of charge. You do not need to return the damaged kit — please dispose of it following the instructions included in your replacement.
If your kit is defective or missing a component
Same deal. Get in touch within 7 days of delivery and we'll make it right — either by shipping the missing component or replacing the kit. Keep the original; we don't want it back.
If you change your mind before it ships
Contact us before your order leaves the warehouse and we'll cancel it and refund in full. Once a tracking number has been generated and the kit has been handed to the carrier, the sale is final.
Results
Refunds are not available based on the outcome of your test. The kit is a screening tool, not a lab service — you're paying for the materials and the method, not for a specific result. Please review the Terms of Service and the methodology page before ordering so you know exactly what the kit does and does not do.
Short version: we ship one way. If something's wrong when it arrives, message us through the contact form and we'll fix it. We don't accept returns, and we don't refund a kit once it's in your hands.
Questions? Get in touch.